BLESSING NKPONUKINI EDUMOH
IT Support Specialist | Data-Driven Administrator | Educator
Port Harcourt, NG.About
Highly adaptable professional blending expertise in IT support, data analysis, and administrative leadership to drive organizational efficiency and informed decision-making. Proven ability to translate complex data into actionable insights, streamline operations, and enhance user experience through strong problem-solving and communication skills, committed to continuous learning and delivering measurable impact in dynamic environments.
Work
Community primary school
|Class Teacher & School Administrator
Rumuomasi, Rivers State, Nigeria
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Summary
Led comprehensive educational programs and managed critical administrative functions, ensuring a structured and supportive learning environment for students and staff.
Highlights
Developed and delivered engaging instructional content, focusing on individual learning needs and supporting over 50 students in achieving academic goals.
Managed all aspects of school administration, including precise attendance tracking, comprehensive records management, and efficient student documentation, improving data accessibility by 20%.
Coordinated and executed successful school events and served as the primary liaison between parents and the school, fostering a collaborative and welcoming community environment.
Implemented streamlined administrative processes that enhanced operational efficiency and information flow within the school, reducing administrative overhead by 15%.
Ugeh Utom Global Enterprise
|IT Support Intern
Eket, Akwa Ibom State, Nigeria
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Summary
Provided essential IT support and customer service, optimizing daily operations and ensuring seamless technical functionality for clients and internal teams.
Highlights
Streamlined document processing, data entry, and printing workflows, reducing manual effort and enhancing operational efficiency for daily client operations.
Resolved basic computer troubleshooting issues for clients, improving system uptime and user satisfaction by 10% through timely intervention.
Applied essential IT and customer service skills, including proficient use of office software and internet tools, to support diverse technical needs.
Managed and maintained peripheral devices such as printers and scanners, ensuring continuous availability and minimizing downtime for critical business functions.
Basino Computers
|Help Desk Support
Oron, Akwa Ibom State, Nigeria
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Summary
Delivered timely and professional computer-related services and technical guidance, enhancing customer experience and operational efficiency.
Highlights
Assisted over 100 customers with document printing, scanning, and typing services, ensuring accurate and prompt delivery of essential computer-related tasks.
Provided basic technical support and guidance on Microsoft Word, Excel, and internet browsing, resolving user queries efficiently and improving digital literacy for clients.
Maintained a high level of customer satisfaction by addressing technical issues promptly and professionally, contributing to positive client feedback.
Optimized client workflow by offering tailored solutions for office application usage, enhancing productivity and user confidence.
Volunteer
Servicom Group
|Community Development Service
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Summary
Organized and executed community sensitization programs focused on public service delivery, enhancing citizen awareness and promoting quality service.
Highlights
Organized and led community sensitization programs reaching over 200 citizens, raising awareness about rights to quality public services and improving civic engagement.
Conducted service satisfaction surveys to gather feedback from community members, providing valuable insights to improve public service delivery and accountability.
Collaborated with local stakeholders to promote effective public service delivery, contributing to enhanced community trust and engagement.
Developed and disseminated educational materials to inform citizens about their rights and available services, fostering transparency and accessibility.
Education
Heritage polytechnic
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Higher National Diploma (HND)
Computer Science
Awards
Afriem Mathematics Ambassador
Awarded By
Afriem Mathematics Ambassador
Presented by Afriem Mathematics Ambassador in recognition of notable, impactful, and invaluable contributions to the learning of Mathematics.
Languages
English
Certificates
The Data Analyst Course: Complete Data Analysis Boot camp
Issued By
Udemy
Skills
Data Analysis & Tools
Data Analysis & Visualization, Data Collection & Cleaning, Market Research, User Behavior Analytics, Business Intelligence, Microsoft Office Packages.
IT Support & Operations
Computer Troubleshooting, Office Software, Internet Tools, Peripheral Devices, Document Processing, Data Entry, IT Support.
Project Management & Leadership
Project Management, Leadership skills, Team Collaboration, Strategic Thinking, Time Management, Prioritization, Quality Management, Agile Methodologies.
Communication & Interpersonal
Customer Service, Interpersonal Skills, Communication, Verbal and Technical Report Writing Skills, Communication of Insights to Stakeholders.
Administrative & Organizational
Records Management, Event Coordination, Operational Efficiency, Administrative functions.
Interests
General
Leadership, Artificial Intelligence, Travelling, Research, Teaching, Renewable Energy, Volunteering, Networking Events.