# BLESSING NKPONUKINI EDUMOH - IT Support Specialist | Data-Driven Administrator | Educator
Source: https://hello.cv/blessingedumoh
Port Harcourt

## Links
- Email
- Phone

## About
Highly adaptable professional blending expertise in IT support, data analysis, and administrative leadership to drive organizational efficiency and informed decision-making. Proven ability to translate complex data into actionable insights, streamline operations, and enhance user experience through strong problem-solving and communication skills, committed to continuous learning and delivering measurable impact in dynamic environments.

## Work
### Class Teacher & School Administrator | Community primary school
Led comprehensive educational programs and managed critical administrative functions, ensuring a structured and supportive learning environment for students and staff.
- Developed and delivered engaging instructional content, focusing on individual learning needs and supporting over 50 students in achieving academic goals.
- Managed all aspects of school administration, including precise attendance tracking, comprehensive records management, and efficient student documentation, improving data accessibility by 20%.
- Coordinated and executed successful school events and served as the primary liaison between parents and the school, fostering a collaborative and welcoming community environment.
- Implemented streamlined administrative processes that enhanced operational efficiency and information flow within the school, reducing administrative overhead by 15%.
### IT Support Intern | Ugeh Utom Global Enterprise
Provided essential IT support and customer service, optimizing daily operations and ensuring seamless technical functionality for clients and internal teams.
- Streamlined document processing, data entry, and printing workflows, reducing manual effort and enhancing operational efficiency for daily client operations.
- Resolved basic computer troubleshooting issues for clients, improving system uptime and user satisfaction by 10% through timely intervention.
- Applied essential IT and customer service skills, including proficient use of office software and internet tools, to support diverse technical needs.
- Managed and maintained peripheral devices such as printers and scanners, ensuring continuous availability and minimizing downtime for critical business functions.
### Help Desk Support | Basino Computers
Delivered timely and professional computer-related services and technical guidance, enhancing customer experience and operational efficiency.
- Assisted over 100 customers with document printing, scanning, and typing services, ensuring accurate and prompt delivery of essential computer-related tasks.
- Provided basic technical support and guidance on Microsoft Word, Excel, and internet browsing, resolving user queries efficiently and improving digital literacy for clients.
- Maintained a high level of customer satisfaction by addressing technical issues promptly and professionally, contributing to positive client feedback.
- Optimized client workflow by offering tailored solutions for office application usage, enhancing productivity and user confidence.

## Volunteer
### Community Development Service | Servicom Group
Organized and executed community sensitization programs focused on public service delivery, enhancing citizen awareness and promoting quality service.
- Organized and led community sensitization programs reaching over 200 citizens, raising awareness about rights to quality public services and improving civic engagement.
- Conducted service satisfaction surveys to gather feedback from community members, providing valuable insights to improve public service delivery and accountability.
- Collaborated with local stakeholders to promote effective public service delivery, contributing to enhanced community trust and engagement.
- Developed and disseminated educational materials to inform citizens about their rights and available services, fostering transparency and accessibility.

## Education
### Heritage polytechnic | Computer Science

## Awards
### Afriem Mathematics Ambassador
Afriem Mathematics Ambassador | 2025-02-01
Presented by Afriem Mathematics Ambassador in recognition of notable, impactful, and invaluable contributions to the learning of Mathematics.

## Languages
- English

## Certificates
### The Data Analyst Course: Complete Data Analysis Boot camp
Udemy

## Skills
### Data Analysis & Tools
- Data Analysis & Visualization
- Data Collection & Cleaning
- Market Research
- User Behavior Analytics
- Business Intelligence
- Microsoft Office Packages
### IT Support & Operations
- Computer Troubleshooting
- Office Software
- Internet Tools
- Peripheral Devices
- Document Processing
- Data Entry
- IT Support
### Project Management & Leadership
- Project Management
- Leadership skills
- Team Collaboration
- Strategic Thinking
- Time Management
- Prioritization
- Quality Management
- Agile Methodologies
### Communication & Interpersonal
- Customer Service
- Interpersonal Skills
- Communication
- Verbal and Technical Report Writing Skills
- Communication of Insights to Stakeholders
### Administrative & Organizational
- Records Management
- Event Coordination
- Operational Efficiency
- Administrative functions

## Interests
### General
- Leadership
- Artificial Intelligence
- Travelling
- Research
- Teaching
- Renewable Energy
- Volunteering
- Networking Events

## Source
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